Over the last couple of years chatbots have become a very popular way for entrepreneurs to build their online prescense and handle tasks that allow the small business owner more freedom and flexibility.
There are several benefits to having a chatbot and this post will expand on this and aim to help you decide if investing in a chatbot could be the right decision for your business.
After learning more about chatbots I have decided that they are a necessary part of growing a business to the next level and I think they are here to stay.
So if you’re wondering what are the benefits of using a chatbot for your business that’s what you’ll learn here.
What Is A Chatbot?
A chatbot is a computer program or artificial intelligence which conducts conversations via texts. They are used to convincingly simulate how a human would behave in an actual conversation.
Most common platforms that you would see chatbots would be facebook, slack, or Skype.
Here are three examples of websites that use chatbots:
- MongoDB – an open source, cloud-hosted date base program. The bot will ask site visitors if they have any questions on price.
- TechCrunch – This chatbot allows you to pick the number of times you would like to receive new content.
- Amtrak – Instead of phone calls or waiting for someone on customer service you can talk to their chatbot which will handle just about any of your customer service issues. Ask Julie- Is the name of their chatbot…
What Are The Benefits Of Using A Chatbot?
There are many advantages of using a chatbot that will give you the advantage over your competition. Especially if they aren’t using one.
Below are my top 3 benefits to having a chatbot for your small business:
#1. Cost Savings– As a small business owner cost savings is one way to help your business be more profitable. Implementing a fully functioning chatbot is much less expensive than hiring employees and eliminates human errors.
#2. Enhanced Customer Service – A chatbot will provide real time assistance just like an employee. They can help answer questions, provide information, and help increase sales. And they never need a lunch break : )
#3. Increased Customer Engagement– Engaging your customers through social media has been shown to increase sales up to 40%. That’s why companies are using social media to keep their customers focused on their brand. A chatbot can help with this experience.
Where Can I Get A Chatbot?
If you are interested in getting a chatbot for your business there are several ways to go about it…
One way is to have one created for your business and you can find out more about that by visiting botmakers.net
If you’d like to use a chatbot for social media you can use facebook messenger, whatsapp, snapchat and viper.
There are many options available to you. Some with monthly fees and others will one time cost up front.
Conclusion
There are several benefits to implementing a chatbot to your business, but if you are low on funds try some inexpensive methods with low monthly fees to get started.
If you love having a bot consider a custom build bot specifically created for your business. Your customers will appreciate the 24/7 engagement and this will give you an advantage over your competition.
And for those of you that like apps here are a couple of chatbot apps that you can choose from.
If you’re looking to automate prospect or customer engagements on Twitter and Facebook, Sprout could be the perfect solution for you.
They offer a free trial.
Another app to consider is Drift.
Drift is a conversation-driven marketing and sales platform that connects businesses with the best leads in real-time.
I hope this post has given you the information you were looking for. If you’d like to leave a comment, please leave one below.
we’d love to hear from you!